Volunteer Drivers Virtual Forum Series 8th Stop: Best Practices for Volunteer Driver Programs, Part 2

road through forest

Wednesday, June 2, 2021
9:30 – 11:30 a.m. and 1:00 – 3:00 p.m. CDT



This will be the eighth stop in the MCOTA volunteer driver virtual forum series, Minnesota’s Road to Volunteer Drivers. This virtual forum, part two of two parts, will use the more interactive Zoom meeting format to facilitate participant engagement. It provides training modules for volunteer driver programs about difficult customers, self-care, ethics and boundaries, and best practices. The first part (7th Stop on May 19) presents additional training modules focused on safety, security, emergency preparedness, and passenger assistance.


9:30 – 11:30 a.m.

  • Module 4 — Dealing with Difficult Customers and Self-Care

1:00-3:00 p.m.

  • Module 5 — Ethics and Boundaries
  • Module 6 — Best Practices and Summary


Carol Wright KenderdineCarol Wright Kenderdine is director of Easterseals Transportation Group and serves as co-director of the National Aging and Disability Transportation Center, an FTA-funded technical assistance center. She is a nationally recognized speaker and trainer on the Americans with Disabilities Act, transportation management, leadership, and strategic planning. Previously, she served as national director of Easter Seals Project ACTION and co-director of the National Center on Senior Transportation. She also served as associate director of the Small Urban and Rural Transit Center, at the NDSU Upper Great Plains Transportation Institute; executive director of senior services and public transportation for a multicounty agency in central North Dakota; director of a residential facility for traumatic brain injuries; various management positions in long-term care; and an independent consultant in marketing and development. She has a master’s degree in gerontology, human development, and education and a bachelor’s degree in speech and English from North Dakota State University.

Carrie DiamondCarrie Diamond has been with Easterseals since March 2020 and is assistant director for Easterseals Project Action Consulting and the federally funded technical assistance center, the National Aging and Disability Transportation Center. In this role, she produces resources and publications as well as training and direct technical assistance to transportation programs across the country. Carrie is a certified ADA coordinator through the University of Missouri, and a certified community resource specialist for aging and disability through the Alliance of Information and Referral Systems. Carrie lives in Wisconsin, where she previously operated a volunteer driver, bus, and voucher program for the Aging & Disability Resource Center of Portage County and, more recently, served as the transportation specialist for the Greater Wisconsin Agency on Aging Resources, Inc., and on the boards of the Wisconsin Association of Mobility Managers and Wisconsin Rural Partners.


The virtual forum is free to attend, but registration is required. After you register, you will receive an email confirmation with Zoom login information for the forum. You will also receive an email reminder with the login information one day prior to and one hour prior to the start of the event. Your login information should not be shared with others; each person must register individually.

Please note: By registering for this forum, you will automatically be registered for all forum series events. You may attend as many as you wish using the same Zoom information. If you have previously registered for any other forum events, you do not need to register again.

If you’re unable to join the live broadcast, a recording with captioning and ASL interpretation will be available here following the event.


MnDOT invites and encourages participation by all. This event will include live captioning and ASL interpretation.

If you need a foreign language interpreter, documents in an alternative format (such as braille, large print, or a different language), or another reasonable accommodation for this web page, registration, or event, please contact Kaydee Kirk at least two weeks before the event by email at kkirk@umn.edu or by phone at 612-626-5854.

Questions for the MCOTA Volunteer Driver Virtual Forum Series

You can submit questions for any of the virtual forum series topics now or at any time. Questions will be shared with the relevant speakers ahead of time. You can also submit questions during the live events through the Zoom webinar Q&A feature. Submit questions related to the MCOTA Volunteer Driver Virtual Forum Series topics before the event.

Virtual Forum Access

This webinar will be hosted using Zoom. We recommend that all registrants test their connection prior to the workshop using Zoom’s test meeting. If you are new to Zoom, we recommend viewing the Zoom Tips for Joining and Participating in Webinars tutorial page.

Professional Development Hours

To the best of our knowledge, this course meets the continuing education requirements for 2.0 Professional Development Hours (PDHs) for the morning session and also 2.0 PDHs for the afternoon session. If you participate in the virtual forum and would like to request a PDH form, please email kkirk@umn.edu after the event. We will email the form to you following the event.

More Information

Please contact Kaydee Kirk at 612-626-5854 or kkirk@umn.edu with any questions.


Sponsored by the Minnesota Department of Transportation (MnDOT), the Minnesota Council on Transportation Access (MCOTA) in partnership with the Minnesota Volunteer Driver Coalition.